CHURN FM
En podkast av Andrew Michael - Onsdager
Kategorier:
265 Episoder
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EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.
Publisert: 10.3.2021 -
EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
Publisert: 3.3.2021 -
EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.
Publisert: 24.2.2021 -
EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp
Publisert: 17.2.2021 -
EP 100 | Ziv Peled 💥 - How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.
Publisert: 10.2.2021 -
EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience.
Publisert: 3.2.2021 -
EP 98 | David Sakamoto (GitLab) - Why customer success should be the orchestrators of your customer experience across the board
Publisert: 27.1.2021 -
EP 97 | Mariah Hay - How Help Scout uses Support-Driven Growth to increase retention.
Publisert: 20.1.2021 -
EP 96 | Derek Steer - How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition
Publisert: 13.1.2021 -
EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
Publisert: 6.1.2021 -
Ep 94 | Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.
Publisert: 30.12.2020 -
EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
Publisert: 23.12.2020 -
EP 92 | Javier Suarez (Oliva) - How TravelPerk reduced churn by building features that create superpowers for their users.
Publisert: 16.12.2020 -
EP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.
Publisert: 9.12.2020 -
EP 90 | Dave Blake (ClientSuccess) - How Adobe managed the transition from selling compact discs to cloud subscriptions.
Publisert: 2.12.2020 -
EP 89 | Luke Diaz (Clearbit) - How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges.
Publisert: 25.11.2020 -
EP 88 | Megan Murphy - How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy.
Publisert: 18.11.2020 -
EP 87 | Ryan Robinson (ryrob.com) - How content can be leveraged to increase retention and grow customer advocacy
Publisert: 11.11.2020 -
EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions.
Publisert: 4.11.2020 -
EP 85 | Derek Skaletsky (Sherlock) - How to develop a customer engagement score and increase retention in the process
Publisert: 28.10.2020
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
