EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.

Today on the show we have Esben Friis-Jensen, co-founder and Chief Growth Officer at Userflow. In this episode, we talked about Esben’s experience building out the sales team at Cobalt and how they kicked their sales motion off the ground, what triggered the need for customer success 3 years in, and what the benefits are of having sales incentives as a customer success manager.We also discussed how customer video interviews keep the Cobalt team on the same page when it comes to their ide...