Waiting for Service
En podkast av Amas Tenumah
100 Episoder
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#101 The front Porch of Customer Service is the call Center
Publisert: 23.6.2022 -
#100 - Customer Retention is the holy grail
Publisert: 25.3.2022 -
#99 How to convert half of your site visitors w Dr Anna Harrison
Publisert: 24.3.2022 -
#98 Citizen Customer Services designed to fail
Publisert: 21.1.2022 -
#97 You are punished for loyalty
Publisert: 11.1.2022 -
#96 The ROI of customer service is dubious
Publisert: 4.1.2022 -
#95 Bad Customer Service happens on purpose
Publisert: 28.12.2021 -
#94 Evolution of Customer experience with Steven Bellghem
Publisert: 19.4.2021 -
#93 Being a Service Agent can be better we will show you how
Publisert: 8.2.2021 -
#92 Being a service employee still sucks and how to fix it
Publisert: 3.2.2021 -
#91 - Looking ahead in 2021
Publisert: 18.1.2021 -
#90 - 2020 in Review
Publisert: 11.1.2021 -
#89 The most difficult job in your company is in the contact center
Publisert: 21.12.2020 -
#87 What Customer Experience actually means in the real world
Publisert: 8.12.2020 -
#88 How communities can help your customer service
Publisert: 7.12.2020 -
#86 The chatbot discussion part II
Publisert: 30.11.2020 -
#85 Let's talk chatbots
Publisert: 23.11.2020 -
#84 Fulfilling your brand promise
Publisert: 16.11.2020 -
#83 Operationalizing social media care
Publisert: 21.10.2020 -
#82 You can't be everywhere your customers are
Publisert: 15.10.2020
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.