Waiting for Service
En podkast av Amas Tenumah
100 Episoder
-
#81Why You still need strategic Consulting with Ray Goff
Publisert: 9.10.2020 -
#80 Power of gifting in the customer experience w/Chelsea Martin
Publisert: 6.10.2020 -
#79 - Improving the caller Journey with human friendly automation
Publisert: 24.9.2020 -
# 78 - How simple words can remove customer friction
Publisert: 22.9.2020 -
#77 Flexible Schedules for all Contact Center agents
Publisert: 10.9.2020 -
#76 Why Average Handle Time is hated and is still important
Publisert: 31.8.2020 -
#75 - The only five metrics you need in your contact center
Publisert: 9.8.2020 -
#74 How to get your Contact center projects approved
Publisert: 5.8.2020 -
#73 Contact Center Management 101
Publisert: 3.8.2020 -
#72 What we all miss when we look at Customer journey w/ Chad
Publisert: 2.8.2020 -
#71 How to be the smartest person in the contact center
Publisert: 26.6.2020 -
#70 Your Contact center needs a Makeover (for free)
Publisert: 10.6.2020 -
#69 Augmented Reality is here to save Field Service W/Gary York
Publisert: 5.6.2020 -
#68 - OmniChannel is like a superfood & Why Voice will never die
Publisert: 1.6.2020 -
#67 What Customer Experience can learn from Minor league Baseball w Zach Thomas
Publisert: 12.5.2020 -
#66 Customer Experience must make dollars and sense/ Jason Bradshaw
Publisert: 12.5.2020 -
#65 How to almost get fired and other leadership tips w/ Bob Furniss
Publisert: 6.5.2020 -
#64 Service will always be about People w/ GQ
Publisert: 28.4.2020 -
#63 Tips for Managing a WFH contact center in a COvid19 World
Publisert: 8.4.2020 -
#62 - Leading a customer facing team in a crisis W/Bob Furniss
Publisert: 23.3.2020
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.