Waiting for Service

100 Episoder

1. #81Why You still need strategic Consulting with Ray Goff

   Publisert: 9.10.2020
2. #80 Power of gifting in the customer experience w/Chelsea Martin

   Publisert: 6.10.2020
3. #79 - Improving the caller Journey with human friendly automation

   Publisert: 24.9.2020
4. # 78 - How simple words can remove customer friction

   Publisert: 22.9.2020
5. #77 Flexible Schedules for all Contact Center agents

   Publisert: 10.9.2020
6. #76 Why Average Handle Time is hated and is still important

   Publisert: 31.8.2020
7. #75 - The only five metrics you need in your contact center

   Publisert: 9.8.2020
8. #74 How to get your Contact center projects approved

   Publisert: 5.8.2020
9. #73 Contact Center Management 101

   Publisert: 3.8.2020
10. #72 What we all miss when we look at Customer journey w/ Chad

    Publisert: 2.8.2020
11. #71 How to be the smartest person in the contact center

    Publisert: 26.6.2020
12. #70 Your Contact center needs a Makeover (for free)

    Publisert: 10.6.2020
13. #69 Augmented Reality is here to save Field Service W/Gary York

    Publisert: 5.6.2020
14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Publisert: 1.6.2020
15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Publisert: 12.5.2020
16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Publisert: 12.5.2020
17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Publisert: 6.5.2020
18. #64 Service will always be about People w/ GQ

    Publisert: 28.4.2020
19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Publisert: 8.4.2020
20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Publisert: 23.3.2020