#95 Bad Customer Service happens on purpose
Waiting for Service - En podkast av Amas Tenumah
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“Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and Amas discuss his new book Waiting for Service. Enjoy the insights delivered with humor and get your signed copy at: https://www.betterexperiencegroup.com/product/waiting-for-service/ #waitingforservice #customerservice #customerexperience #amastenumah
