The Contact Center Gurus
En podkast av Jessica Voss
Kategorier:
21 Episoder
-
Customer Success Myth Buster – Separating Fake News from Reality
Publisert: 24.5.2022 -
How Do You Fix a Fast Moving Train
Publisert: 24.5.2022 -
Innovations Driving The Contact Center
Publisert: 15.2.2022 -
Cultural and Employee Engagement
Publisert: 15.2.2022 -
The Great Resignation: How we can leverage AI & Gig Workers
Publisert: 14.1.2022 -
Ready or Not, Here Comes The Cloud
Publisert: 14.1.2022 -
Why You Should Stop Shopping for AI
Publisert: 14.1.2022 -
Mentorship: Understanding and developing the next generation of Customer Success Leaders
Publisert: 19.11.2021 -
Reducing Turnaround Time To Train Agents With MicroLearning
Publisert: 17.11.2021 -
Why Customer Support is No Longer the Red-Headed Stepchild
Publisert: 17.11.2021 -
AI Adoption Study
Publisert: 9.10.2021 -
Work From Home - The New Office
Publisert: 9.10.2021 -
Why Contact Center Tech won't save you from Needing Salespeople on the Phones
Publisert: 9.10.2021 -
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
Publisert: 9.10.2021 -
How is AI-Powered Speech Analytics transforming Contact Center Performance
Publisert: 13.9.2021 -
Customer Support Sucks....But Does It Have To?
Publisert: 13.9.2021 -
Artificial Friction & Empathy
Publisert: 25.8.2021 -
Intro to Artificial Intelligence in the Contact Center
Publisert: 18.8.2021 -
Lean Techniques in the Contact Center
Publisert: 12.8.2021 -
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
Publisert: 30.7.2021
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!