Innovations Driving The Contact Center

Chaitanya is the co-founder/chief product officer of Ozonetel Communications Inc. At Ozonetel, Chaitanya built the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day. The Ozonetel platform has 3000 businesses as their customers and handles more than a billion calls per year. Chaitanya is a core technologist with a Masters in Computer Science from University of Florida. Chaitanya has expertise in web frameworks and deep learning(NLP/ASR). Some innovations Chaitanya has worked on- First MRCP connector to Asterisk, first use of Websockets in a CCaaS, first CCaaS in India, first CPaaS in India and a new first which will be demoed during the presentation. Chaitanya is also active in the Indian startup ecosystem organizing many events. He is also an open source proponent and an active member of Swecha, an open source organization in Hyderabad. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM