The Contact Center Gurus

21 Episoder

1. Customer Success Myth Buster – Separating Fake News from Reality

   Publisert: 24.5.2022
2. How Do You Fix a Fast Moving Train

   Publisert: 24.5.2022
3. Innovations Driving The Contact Center

   Publisert: 15.2.2022
4. Cultural and Employee Engagement

   Publisert: 15.2.2022
5. The Great Resignation: How we can leverage AI & Gig Workers

   Publisert: 14.1.2022
6. Ready or Not, Here Comes The Cloud

   Publisert: 14.1.2022
7. Why You Should Stop Shopping for AI

   Publisert: 14.1.2022
8. Mentorship: Understanding and developing the next generation of Customer Success Leaders

   Publisert: 19.11.2021
9. Reducing Turnaround Time To Train Agents With MicroLearning

   Publisert: 17.11.2021
10. Why Customer Support is No Longer the Red-Headed Stepchild

    Publisert: 17.11.2021
11. AI Adoption Study

    Publisert: 9.10.2021
12. Work From Home - The New Office

    Publisert: 9.10.2021
13. Why Contact Center Tech won't save you from Needing Salespeople on the Phones

    Publisert: 9.10.2021
14. Why 79% of Your Team Managers are Poor Coaches and What to Do About It

    Publisert: 9.10.2021
15. How is AI-Powered Speech Analytics transforming Contact Center Performance

    Publisert: 13.9.2021
16. Customer Support Sucks....But Does It Have To?

    Publisert: 13.9.2021
17. Artificial Friction & Empathy

    Publisert: 25.8.2021
18. Intro to Artificial Intelligence in the Contact Center

    Publisert: 18.8.2021
19. Lean Techniques in the Contact Center

    Publisert: 12.8.2021
20. Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

    Publisert: 30.7.2021