Waiting for Service

100 Episoder

1. Episode 40 - Fixing Customer Relationship conundrum part 2

   Publisert: 6.12.2018
2. Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)

   Publisert: 2.12.2018
3. Episode 38 - How to reduce the cognitive load on an Agent

   Publisert: 19.11.2018
4. Episode 37 - The 3 Imperatives for Contact center Leaders

   Publisert: 10.11.2018
5. Episode 36 - Why you need to be a Persuasion Expert in CX w Jeff

   Publisert: 20.9.2018
6. Episode 35 - Why we need to rethink QA

   Publisert: 20.9.2018
7. Episode 34 - Stop Telling Call Center Agents when to use the Bathroom

   Publisert: 2.9.2018
8. Episode 33 - 3 Strategies for Dealing with difficult customers

   Publisert: 28.8.2018
9. Episode 32 - Why Benchmarking is a waste of Time

   Publisert: 20.5.2018
10. Episode 31 - What call center leadership looks like after AI eliminates jobs (w/Darren Ford)

    Publisert: 20.2.2018
11. Episode 30 - The Service Industry Is Still Measuring The Wrong Things

    Publisert: 2.2.2018
12. Episode 29 - Why you can't listen to the experts

    Publisert: 13.1.2018
13. Episode 28 - Customers don't trust you

    Publisert: 23.10.2017
14. Episode 27 - What Elon Musk Gets About Customer Feedback

    Publisert: 3.10.2017
15. Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

    Publisert: 29.8.2017
16. Episode 25 - The Tyranny Of Incrementalism w Jamie Ham

    Publisert: 29.8.2017
17. Episode 24 - We Are So Disconnected w Jamie Ham

    Publisert: 29.8.2017
18. Episode 23 - Why You Can't Trust Customers

    Publisert: 12.6.2017
19. Episode 22 - Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)

    Publisert: 10.4.2017
20. Episode 21 - Customer Service is harder than Rocket Science pt1 (w Luke Anderson)

    Publisert: 4.4.2017