Waiting for Service

100 Episoder

1. Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today

   Publisert: 25.3.2017
2. Episode 19 - Stop Blaming Training for your customer Service problems

   Publisert: 28.2.2017
3. Episode 18 - What A Customer Service Clusterf*** Looks Like

   Publisert: 17.2.2017
4. Episode 17 - I should be fired w Amayea

   Publisert: 12.11.2016
5. Episode 16 - Stop putting Customers First

   Publisert: 6.10.2016
6. Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella

   Publisert: 21.9.2016
7. Episode 14 - In Defense of Stupid Questions

   Publisert: 10.8.2016
8. Episode 13 - What to do with Millennials in CX

   Publisert: 21.7.2016
9. Episode 12 - Your Call May be Recorded for our comic relief

   Publisert: 23.6.2016
10. Episode 11 - The Damn Millennials are killing the Customer Experience

    Publisert: 19.5.2016
11. Episode 10 - Evolution of International Contact Center Outsourcing

    Publisert: 14.5.2016
12. Episode 9 - Omni Channel Is Bulls***t

    Publisert: 9.5.2016
13. Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

    Publisert: 19.3.2016
14. Episode 7 - Being a Call Center Agent Sucks and how we can fix it

    Publisert: 22.2.2016
15. Episode 6 - Why car dealerships are going extinct with Jake Ramstack

    Publisert: 12.2.2016
16. Episode 5 - What happened to the Starbucks Experience

    Publisert: 4.2.2016
17. Episode 4 - Outsourcing Is Broken And How To Fix It

    Publisert: 28.1.2016
18. Episode 3 - Stop asking for Customer Feedback

    Publisert: 5.1.2016
19. Episode 2 - The End Of Jobs With Mike Muson

    Publisert: 12.11.2015
20. Episode 1 - Stop Pretending to care about CX

    Publisert: 18.9.2015