Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham
Waiting for Service - En podkast av Amas Tenumah
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7:11 the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already know your customer better than you think. 9:10 do you have a loyalty card? 9:27 I have no fucking idea what it does
