The Delighted Customers Podcast with Mark Slatin
En podkast av Mark Slatin | The Agile Brand - Torsdager
130 Episoder
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Publisert: 27.6.2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Publisert: 20.6.2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Publisert: 13.6.2024 -
#87: Empathy-Driven Leadership
Publisert: 6.6.2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Publisert: 30.5.2024 -
#85: The Science of Brand Love
Publisert: 23.5.2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Publisert: 16.5.2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Publisert: 9.5.2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Publisert: 2.5.2024 -
#81: Strategies for making cx your growth engine
Publisert: 25.4.2024 -
#80: Designing Experiences that drive loyalty
Publisert: 18.4.2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Publisert: 11.4.2024 -
#78: Three Keys to Driving Customer Advocates
Publisert: 4.4.2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Publisert: 28.3.2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Publisert: 21.3.2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Publisert: 14.3.2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Publisert: 7.3.2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Publisert: 28.2.2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Publisert: 22.2.2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Publisert: 15.2.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
