The Delighted Customers Podcast with Mark Slatin
En podkast av Mark Slatin | The Agile Brand - Torsdager
130 Episoder
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#110 Why Your Survey Scores May Be Misleading
Publisert: 14.11.2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Publisert: 7.11.2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Publisert: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Publisert: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Publisert: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Publisert: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Publisert: 3.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Publisert: 26.9.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Publisert: 19.9.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Publisert: 9.9.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Publisert: 5.9.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Publisert: 29.8.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Publisert: 22.8.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Publisert: 15.8.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Publisert: 8.8.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Publisert: 1.8.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Publisert: 25.7.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Publisert: 18.7.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Publisert: 11.7.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Publisert: 4.7.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
