The Delighted Customers Podcast with Mark Slatin
En podkast av Mark Slatin | The Agile Brand - Torsdager
130 Episoder
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#70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP
Publisert: 8.2.2024 -
#69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson
Publisert: 1.2.2024 -
#68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn
Publisert: 25.1.2024 -
#67 The Power of Storytelling with Data with Leslie Pagel
Publisert: 18.1.2024 -
#66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2
Publisert: 11.1.2024 -
#65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2
Publisert: 4.1.2024 -
#64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme
Publisert: 28.12.2023 -
#63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon
Publisert: 21.12.2023 -
#62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck
Publisert: 14.12.2023 -
#61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander
Publisert: 7.12.2023 -
#60: How Emotions and Memory Shape Business Outcomes with Colin Shaw
Publisert: 30.11.2023 -
#59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum
Publisert: 17.11.2023 -
#58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck
Publisert: 9.11.2023 -
#57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld
Publisert: 2.11.2023 -
#56: A Candid Discussion About the CX Profession with Ian Golding, CCXP
Publisert: 25.10.2023 -
#55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt
Publisert: 17.10.2023 -
#54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie
Publisert: 12.10.2023 -
#52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe
Publisert: 28.9.2023 -
#51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime
Publisert: 21.9.2023 -
#50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen
Publisert: 14.9.2023
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
