The Delighted Customers Podcast with Mark Slatin
En podkast av Mark Slatin | The Agile Brand - Torsdager
130 Episoder
-
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class
Publisert: 4.4.2025 -
#128 Navigating the Power Core: A Strategic Approach to Customer Experience
Publisert: 27.3.2025 -
#127 Balancing AI and Human Interactions
Publisert: 21.3.2025 -
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention
Publisert: 13.3.2025 -
#125 Inside LinkedIn: Designing Value for Members and Customers
Publisert: 6.3.2025 -
#124 The Secret Ingredient to Customer Delight
Publisert: 27.2.2025 -
#123 Stuck? Unlock Trust to Get Approval!
Publisert: 20.2.2025 -
#122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces
Publisert: 13.2.2025 -
#121 Achieving Value Realization with a CX Toolkit
Publisert: 6.2.2025 -
#121 Understanding Customer Value
Publisert: 30.1.2025 -
#120 Strategies for Integrating AI in CXM from a Marketing Legend
Publisert: 23.1.2025 -
#119 The Impact of Partnerships on Customer Experience
Publisert: 16.1.2025 -
#118 Innovative AI Solutions for CX with Marbue Brown
Publisert: 9.1.2025 -
# 117 From Harvard to CX Excellence: Lessons from the Classroom
Publisert: 2.1.2025 -
#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD
Publisert: 26.12.2024 -
#115 From Speedometers to Engines: Transforming CX with Tom DeVries
Publisert: 19.12.2024 -
#114 Mastering Change by Building Stakeholder Relationships
Publisert: 12.12.2024 -
#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies
Publisert: 5.12.2024 -
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP
Publisert: 28.11.2024 -
#111 Lessons from the "FIGS Love" Initiative and Beyond
Publisert: 21.11.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
