The CX Cast
En podkast av Forrester - Tirsdager
260 Episoder
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387: Forrester Predictions 2025: Financial Services
Publisert: 14.1.2025 -
386: Forrester Predictions 2025: Customer Experience
Publisert: 7.1.2025 -
Cheers To 2024!
Publisert: 24.12.2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Publisert: 17.12.2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Publisert: 10.12.2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Publisert: 3.12.2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Publisert: 26.11.2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Publisert: 19.11.2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Publisert: 12.11.2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Publisert: 5.11.2024 -
378: Practitioner Stories: Journey Management At Prudential
Publisert: 29.10.2024 -
377: How To Design Trustworthy AI Experiences
Publisert: 22.10.2024 -
376: Practitioner Stories: People-Centric CX At eBay
Publisert: 15.10.2024 -
375: Practitioner Stories: Implementing NPS At e&
Publisert: 8.10.2024 -
374: Feedback Is A Touchpoint, Too
Publisert: 1.10.2024 -
373: CX Index Reveals Drop In Quality For European Banks
Publisert: 24.9.2024 -
372: Are Your Personas Hit Or Miss?
Publisert: 17.9.2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Publisert: 10.9.2024 -
370: Your CX Cast Budget Planning Guide
Publisert: 3.9.2024 -
369: How To Plan A CX Day
Publisert: 27.8.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
