The CX Cast
En podkast av Forrester - Tirsdager
260 Episoder
-
CX Cast Replay: Paying Employees For CX Is A Bad Idea
Publisert: 3.6.2025 -
406: Is AI Revolutionizing The Contact Center?
Publisert: 27.5.2025 -
405: High-Tech Industry CX Strategies
Publisert: 20.5.2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Publisert: 13.5.2025 -
403: Where Should Your CX Function Sit?
Publisert: 6.5.2025 -
402: Develop Your CX Leadership
Publisert: 29.4.2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Publisert: 22.4.2025 -
400: The CX Culture Change Blueprint
Publisert: 15.4.2025 -
399: Build Your EX-To-CX Strategy Now
Publisert: 8.4.2025 -
398: Advanced Analytics Will Transform Your CX Practice
Publisert: 1.4.2025 -
397: Generative AI: Lessons Learned
Publisert: 25.3.2025 -
396: Guerilla CX
Publisert: 18.3.2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Publisert: 11.3.2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Publisert: 4.3.2025 -
393: How To Pick A CX Strategy Consulting Partner
Publisert: 25.2.2025 -
392: Evaluating Customer Feedback Management Platforms
Publisert: 18.2.2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Publisert: 12.2.2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Publisert: 4.2.2025 -
389: Forrester Predictions 2025: Retail
Publisert: 28.1.2025 -
388: Forrester Predictions 2025: Government
Publisert: 21.1.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
