The CX Cast
En podkast av Forrester - Tirsdager
260 Episoder
-
368: How To Solve For CX With GenAI Hackathons
Publisert: 20.8.2024 -
367: The State of CX Measurement
Publisert: 13.8.2024 -
366: CX Case Studies Overview
Publisert: 6.8.2024 -
365: Harness Mental Models To Create Strategic Alignment
Publisert: 30.7.2024 -
364: Global And Local Themes At Our CX Summits
Publisert: 23.7.2024 -
363: Live At CX Summit EMEA, 2024
Publisert: 16.7.2024 -
362: Live At CX Summit North America, 2024
Publisert: 9.7.2024 -
361: Practitioner Stories: CX At Prudential
Publisert: 2.7.2024 -
360: Conversational AI For Customer Service
Publisert: 25.6.2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Publisert: 18.6.2024 -
358: Generative AI And Search Product Discovery
Publisert: 11.6.2024 -
357: Everybody Needs A Journey Atlas
Publisert: 4.6.2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Publisert: 28.5.2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Publisert: 21.5.2024 -
354: Getting Stakeholder Buy-in For Customer Research
Publisert: 14.5.2024 -
353: CX4IT
Publisert: 9.5.2024 -
352: Practitioner Stories: Customer-Centric Culture At LinkedIn
Publisert: 1.5.2024 -
351: Practitioner Stories: CX At LinkedIn with Sam Stern
Publisert: 23.4.2024 -
350: CX, Customer Success, And Marketing Together At B2B Summit
Publisert: 17.4.2024 -
349: CX Capability-Building And Activity-Tracking
Publisert: 9.4.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
