The Customer Experience Podcast
En podkast av Ethan at BombBomb - Tirsdager
240 Episoder
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Publisert: 1.6.2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Publisert: 25.5.2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Publisert: 18.5.2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Publisert: 11.5.2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Publisert: 4.5.2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Publisert: 29.4.2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Publisert: 27.4.2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Publisert: 20.4.2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Publisert: 13.4.2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Publisert: 6.4.2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Publisert: 30.3.2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Publisert: 23.3.2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Publisert: 16.3.2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Publisert: 11.3.2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Publisert: 2.3.2021 -
124. The Flight Back to the Face w/ Ethan Beute
Publisert: 25.2.2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Publisert: 23.2.2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Publisert: 16.2.2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Publisert: 9.2.2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Publisert: 2.2.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
