The Customer Experience Podcast
En podkast av Ethan at BombBomb - Tirsdager
240 Episoder
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159. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
Publisert: 21.9.2021 -
158. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooi
Publisert: 14.9.2021 -
157. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Publisert: 4.9.2021 -
156. An Actor’s Guide to Authentic Videos w/ Julie Hansen
Publisert: 31.8.2021 -
155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust
Publisert: 26.8.2021 -
154. The Art & Science of Selling to Prosumers w/ Mario M. Martinez, Jr
Publisert: 24.8.2021 -
153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill
Publisert: 17.8.2021 -
152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram
Publisert: 10.8.2021 -
151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey
Publisert: 3.8.2021 -
150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan
Publisert: 29.7.2021 -
149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey
Publisert: 27.7.2021 -
148. Video Messaging and the Next Normal w/ Dan Tyre
Publisert: 20.7.2021 -
147. The 7 Pillars of Customer Success w/ Wayne McCulloch
Publisert: 13.7.2021 -
146. Getting Clear on Who You Are and How You Serve w/ Anthony Coundouris
Publisert: 6.7.2021 -
145. Establishing Core Principles for Yourself and Your Team w/ John Belizaire
Publisert: 29.6.2021 -
144. An Actor's Guide to Truthful and Honest Videos w/ Tricia Jane Wiles
Publisert: 24.6.2021 -
143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey
Publisert: 22.6.2021 -
142. Don't Just Personalize, Get Personal w/ Kristina Jaramillo
Publisert: 15.6.2021 -
141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain
Publisert: 8.6.2021 -
140. Creating Sales and Customer Success Alignment w/ Ethan Beute
Publisert: 3.6.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.