Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
528 Episoder
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Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation
Publisert: 1.3.2023 -
We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center
Publisert: 21.2.2023 -
Building your house to be able to deliver a truly personalised customer experience - Interview with Greg Kihlström of The Agile Brand
Publisert: 12.2.2023 -
Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell
Publisert: 3.2.2023 -
What the heck is Relative Attractiveness and why it matters? - Interview with Richard Hammond of Uncrowd
Publisert: 26.1.2023 -
Customer journey orchestration made easy - Interview with Mark Smith of CSG
Publisert: 17.1.2023 -
Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID
Publisert: 6.1.2023 -
Customer success and the role of community - Interview with Elaine Richards of 37signals
Publisert: 20.12.2022 -
Even CX champions are struggling to keep up with rising customer expectations - Interview with Adrian McDermott of Zendesk
Publisert: 9.12.2022 -
Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly
Publisert: 29.11.2022 -
Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito
Publisert: 21.11.2022 -
CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher
Publisert: 13.11.2022 -
Treat your customers well and your employees better - Interview with Liza Smyth of Formstack
Publisert: 6.11.2022 -
The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho
Publisert: 25.10.2022 -
Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic
Publisert: 17.10.2022 -
The problem of customer indecision and how to get over it - Interview with Matt Dixon
Publisert: 7.10.2022 -
Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega
Publisert: 30.9.2022 -
CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman
Publisert: 20.9.2022 -
Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero
Publisert: 9.9.2022 -
Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench
Publisert: 2.9.2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
