Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
528 Episoder
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Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co
Publisert: 25.8.2022 -
Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans
Publisert: 14.8.2022 -
The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG
Publisert: 5.8.2022 -
Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D
Publisert: 27.7.2022 -
42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega
Publisert: 19.7.2022 -
Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado
Publisert: 10.7.2022 -
Design is not design without research - Interview with Alfonso de la Nuez of UserZoom
Publisert: 30.6.2022 -
The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC
Publisert: 20.6.2022 -
Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN
Publisert: 11.6.2022 -
Little personal touches can make all the difference - Interview with Jawad Malik of Idrese
Publisert: 30.5.2022 -
Why you shouldn’t always build for the 'happy path' - Interview with Sam Richardson of Twilio
Publisert: 23.5.2022 -
To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb
Publisert: 13.5.2022 -
Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega
Publisert: 4.5.2022 -
Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET
Publisert: 25.4.2022 -
Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo
Publisert: 19.4.2022 -
The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen
Publisert: 6.4.2022 -
The 3 pillars of agent happiness - Interview with Tue Søttrup of Dixa
Publisert: 28.3.2022 -
In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless
Publisert: 21.3.2022 -
We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett
Publisert: 2.3.2022 -
The future of personalization and loyalty is dynamic - Interview with Christian Selchau-Hansen of Formation.ai
Publisert: 21.2.2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
