Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting
Publisert: 28.10.2021 -
Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay
Publisert: 20.10.2021 -
Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega
Publisert: 7.10.2021 -
The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce
Publisert: 1.10.2021 -
The metric that is more important than NPS and CSAT - Interview with Shep Hyken
Publisert: 22.9.2021 -
We need to start talking about experience leadership - Interview with Peter Cross
Publisert: 13.9.2021 -
The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega
Publisert: 1.9.2021 -
What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion
Publisert: 24.8.2021 -
Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall
Publisert: 16.8.2021 -
Playing your way to a stand out customer experience - Interview with Sirte Pihlaja
Publisert: 5.8.2021 -
We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega
Publisert: 27.7.2021 -
A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable
Publisert: 16.7.2021 -
Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business
Publisert: 9.7.2021 -
We're going 100mph. But, we have no rules of the road and we need them - Interview with Ben Pring of Cognizant
Publisert: 30.6.2021 -
Diversity, combating bias in AI and why everything is an input - Interview with Deon Nicholas of Forethought
Publisert: 21.6.2021 -
Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe
Publisert: 11.6.2021 -
The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation
Publisert: 5.6.2021 -
Employee experience, the war for talent and what to avoid in a back to the office strategy - Interview with Steve Lucas of iCIMS
Publisert: 28.5.2021 -
Your values are designed to attract, but also to repel - Interview with Borzou Azabdaftari of The Falcon Lab
Publisert: 21.5.2021 -
Are companies on the cusp of a customer relationship crisis? - Interview with David Campbell of SugarCRM
Publisert: 14.5.2021
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.