Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito
Publisert: 21.11.2022 -
CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher
Publisert: 13.11.2022 -
Treat your customers well and your employees better - Interview with Liza Smyth of Formstack
Publisert: 6.11.2022 -
The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho
Publisert: 25.10.2022 -
Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic
Publisert: 17.10.2022 -
The problem of customer indecision and how to get over it - Interview with Matt Dixon
Publisert: 7.10.2022 -
Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega
Publisert: 30.9.2022 -
CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman
Publisert: 20.9.2022 -
Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero
Publisert: 9.9.2022 -
Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench
Publisert: 2.9.2022 -
Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co
Publisert: 25.8.2022 -
Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans
Publisert: 14.8.2022 -
The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG
Publisert: 5.8.2022 -
Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D
Publisert: 27.7.2022 -
42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega
Publisert: 19.7.2022 -
Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado
Publisert: 10.7.2022 -
Design is not design without research - Interview with Alfonso de la Nuez of UserZoom
Publisert: 30.6.2022 -
The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC
Publisert: 20.6.2022 -
Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN
Publisert: 11.6.2022 -
Little personal touches can make all the difference - Interview with Jawad Malik of Idrese
Publisert: 30.5.2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.