Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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Customer experience (CX) leaders will become the engagement quarterbacks of the future - Interview with Mike Murchison of Ada
Publisert: 30.5.2023 -
There’s no point having a fast bike, if you don’t know how to ride it - Interview with Jerry Haywood of Boost.ai
Publisert: 19.5.2023 -
PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation - Interview with Don Schuerman of Pega
Publisert: 11.5.2023 -
The promise of generative AI in customer care and the challenges ahead - Interview with Ryan McDonald, Chief Scientist at ASAPP
Publisert: 3.5.2023 -
Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose
Publisert: 24.4.2023 -
The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate
Publisert: 14.4.2023 -
The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea
Publisert: 4.4.2023 -
As people, we don't need personalization, we need humanization - Interview with Paul Greenberg
Publisert: 28.3.2023 -
We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications
Publisert: 20.3.2023 -
Tool time, task time and how ChatGPT will change everything in customer support - Interview with Des Traynor of Intercom
Publisert: 10.3.2023 -
Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation
Publisert: 1.3.2023 -
We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center
Publisert: 21.2.2023 -
Building your house to be able to deliver a truly personalised customer experience - Interview with Greg Kihlström of The Agile Brand
Publisert: 12.2.2023 -
Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell
Publisert: 3.2.2023 -
What the heck is Relative Attractiveness and why it matters? - Interview with Richard Hammond of Uncrowd
Publisert: 26.1.2023 -
Customer journey orchestration made easy - Interview with Mark Smith of CSG
Publisert: 17.1.2023 -
Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID
Publisert: 6.1.2023 -
Customer success and the role of community - Interview with Elaine Richards of 37signals
Publisert: 20.12.2022 -
Even CX champions are struggling to keep up with rising customer expectations - Interview with Adrian McDermott of Zendesk
Publisert: 9.12.2022 -
Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly
Publisert: 29.11.2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.