Navigating the Customer Experience
En podkast av Yanique Grant, Customer Experience Strategist, Entrepreneur - Tirsdager
161 Episoder
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137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch
Publisert: 6.7.2021 -
136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes
Publisert: 29.6.2021 -
135: Building a Culture by Design with David Friedman
Publisert: 22.6.2021 -
134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter
Publisert: 15.6.2021 -
133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem
Publisert: 8.6.2021 -
132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson
Publisert: 1.6.2021 -
131: How to Leverage Technology and Master Your Logistics with Zach Blank
Publisert: 26.5.2021 -
130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace
Publisert: 18.5.2021 -
129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld
Publisert: 11.5.2021 -
128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra
Publisert: 4.5.2021 -
127: How to Master Using Marketing and Customer Experience to Support Each Other with Megan Gilhooly
Publisert: 27.4.2021 -
126: Increasing Productivity and Efficiency with Business Process Outsourcing with Robert Nickell
Publisert: 20.4.2021 -
125: Building a Highly Motivated and Inspired Team with Antonio Buchanan
Publisert: 6.4.2021 -
124: Tips on Recruiting and Selecting the Right Talent with Albert Galarza
Publisert: 30.3.2021 -
123 : How Body Language Impacts Customer Experience and Our Lives with Blanca Cobb
Publisert: 23.3.2021 -
122: The Advantages of Mastering Agility while Navigating Your Customer’s Experience with Greg Kihlström
Publisert: 16.3.2021 -
121 : The Art of Creativity and Empathy While Leveraging Technology with Kris Rudeegraap
Publisert: 9.3.2021 -
120: Navigating CX Journey Mapping and Building an Omni-Channel Experience with Mark Smith
Publisert: 2.3.2021 -
119: Best Practices for Enhancing Your Digital Marketing with JP Clement
Publisert: 23.2.2021 -
118: Understanding How SEO works To Boost Sales and Profit with Ronan Walsh
Publisert: 3.2.2021
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
