Navigating the Customer Experience
En podkast av Yanique Grant, Customer Experience Strategist, Entrepreneur - Tirsdager
161 Episoder
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117: Insights and Trends on Customer Experience for 2021 with Jim Freeze
Publisert: 5.1.2021 -
116: The Art of Designing and Implementing a Mystery Shopper Programme with Claire Boscq-Scott
Publisert: 29.12.2020 -
115: The Winning Ingredients to Dominate Your Customer's Experience for 2021 with Yanique Grant
Publisert: 24.12.2020 -
114: How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform with Dr. Jackie Noelke
Publisert: 15.12.2020 -
113: Developing a Strategy for UX Design that Focuses on the Customer with Mark Baldino
Publisert: 8.12.2020 -
112: Secrets to Getting Into Your Customer's Imagination with Chip Bell
Publisert: 1.12.2020 -
111: Using Wix to Create a Seamless Experience with Naomi Rozenfeld
Publisert: 24.11.2020 -
110: How to Build A Home and Business Using Feng Shui with Patricia Lohan
Publisert: 18.11.2020 -
109: Mastering the Art of Sales and Exceeding Your Customer's Expectations with Jas Takhar
Publisert: 3.11.2020 -
108: How to Build An Effortless Experience Using Conversational Messenger Platforms with Kaitlin Pettersen
Publisert: 27.10.2020 -
107: The Art of Listening and Taking Action in Order to Build and Sustain a Strong Reputation with Jason Grier
Publisert: 20.10.2020 -
106: Redesigning Your Digital Experience into an OmniChannel Experience by Adjusting, Adapting and Reinventing with Leena Iyar
Publisert: 13.10.2020 -
105: How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience with Dan Leshem
Publisert: 6.10.2020 -
104: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez
Publisert: 29.9.2020 -
103: How to Win Back Your Time with the Right Virtual Assistant with Daniel Ramsey
Publisert: 22.9.2020 -
102: How to Transform Your Customer Journey Mapping with Change Management with Jim Tincher
Publisert: 15.9.2020 -
101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh
Publisert: 8.9.2020 -
100: The Must-Have Sales Strategies for the New-Normal with Richard Moore
Publisert: 1.9.2020 -
099: How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX with Bill Bice
Publisert: 25.8.2020 -
098: Creative Stress Reduction Solutions for the Busy Professionals with Carlee Myers
Publisert: 18.8.2020
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!