The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episoder

1. Rewind: Intercom on Product – The intersection of company and product strategy

   Publisert: 26.10.2023
2. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Publisert: 19.10.2023
3. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Publisert: 12.10.2023
4. Rewind: Nick Mehta on delivering value at scale

   Publisert: 5.10.2023
5. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Publisert: 28.9.2023
6. Leonard Berry and the eternal pursuit of service excellence

   Publisert: 21.9.2023
7. Intercom on Product: Product strategy in the age of AI

   Publisert: 14.9.2023
8. Shopify UX Director Elizabeth McGuane on why design should start with words

   Publisert: 7.9.2023
9. The emergence of superintelligent AI

   Publisert: 31.8.2023
10. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Publisert: 24.8.2023
11. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Publisert: 17.8.2023
12. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Publisert: 10.8.2023
13. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Publisert: 2.8.2023
14. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Publisert: 27.7.2023
15. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Publisert: 20.7.2023
16. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Publisert: 13.7.2023
17. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

    Publisert: 6.7.2023
18. Becoming Fin: The story behind the name of our AI chatbot

    Publisert: 29.6.2023
19. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Publisert: 22.6.2023
20. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Publisert: 15.6.2023