Experts of Experience
En podkast av Mission.org - Onsdager
86 Episoder
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#45 Creating Experiential Moments and Partnerships
Publisert: 28.8.2024 -
#44 Implementing AI in Customer Experience
Publisert: 21.8.2024 -
#43 Going Beyond Basic Customer Service
Publisert: 14.8.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Publisert: 7.8.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Publisert: 31.7.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Publisert: 24.7.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Publisert: 17.7.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Publisert: 10.7.2024 -
#37 The Need For Speed in Customer Experience
Publisert: 3.7.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Publisert: 26.6.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Publisert: 19.6.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Publisert: 12.6.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Publisert: 5.6.2024 -
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Publisert: 29.5.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Publisert: 22.5.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Publisert: 15.5.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Publisert: 8.5.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Publisert: 1.5.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Publisert: 24.4.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Publisert: 17.4.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
