Experts of Experience
En podkast av Mission.org - Onsdager
86 Episoder
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You’re Overthinking Customer Service! (Luxury Hospitality Gets It Right)
Publisert: 29.1.2025 -
Doctor Visits Can Be… Good Experiences? Northwell Health Talks Healthcare Without Burnout
Publisert: 22.1.2025 -
Why Customer Experience is Your Best Competitive Advantage
Publisert: 15.1.2025 -
Return on Experience: The Secret Metric Every Business Needs to Know
Publisert: 8.1.2025 -
Agentforce: Why CEOs and Customers Are Asking For AI Like This!
Publisert: 18.12.2024 -
#60 Storytelling 101: CMO of LG Electronics Shares the Key
Publisert: 11.12.2024 -
#59 Radically Human: How Mazda is Redefining Customer Experience
Publisert: 4.12.2024 -
#58 The ROI of Listening: How Brands Are Winning with User Feedback
Publisert: 27.11.2024 -
#57 Why Your C-Suite Needs to Embrace AI for Customer Success
Publisert: 20.11.2024 -
#56 Why Emotional Intelligence is the Key to Customer Experience Success
Publisert: 13.11.2024 -
#55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces
Publisert: 6.11.2024 -
#54 How to Turn Customer Experience Into a Revenue Driver
Publisert: 30.10.2024 -
#53 How Generac is Taking a Proactive Approach to Customer Experience
Publisert: 23.10.2024 -
#52 Why Understanding the Customer Is The Key to Great Experiences
Publisert: 16.10.2024 -
#51 Connecting CX to Key Value Metrics
Publisert: 9.10.2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Publisert: 2.10.2024 -
#49 Why You Need to Be Easy to Do Business With
Publisert: 25.9.2024 -
#48 How To Create Great Experiences at Large-Scale Events
Publisert: 18.9.2024 -
#47 Instilling a Customer-First Mindset at BILL
Publisert: 11.9.2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Publisert: 4.9.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
