LA Fires Exposed a Harsh Customer Service Truth
Experts of Experience - En podkast av Mission.org - Onsdager
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Wildfires, floods, total loss — what happens when disaster strikes and people need help navigating the chaos? Gavin Blair, COO of Bright Harbor and former CX leader at Lemonade, joins Lauren Wood to break down why disaster recovery is failing the empathy test — and what needs to change.
