Experts of Experience
En podkast av Mission.org - Onsdager
86 Episoder
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The World’s Most Customer-Obsessed Hotel Brand
Publisert: 25.6.2025 -
Breaking Through The LLM Filters & Designing An Offer They Can’t Refuse
Publisert: 18.6.2025 -
Turn Your Cybersecurity Strategy Into a Marketing Superpower
Publisert: 11.6.2025 -
The Secret to Viral Marketing? It’s Not Marketing.
Publisert: 4.6.2025 -
A Psychologist’s Take On Winning Customers: Make Them Feel Like The Hero!
Publisert: 28.5.2025 -
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!
Publisert: 21.5.2025 -
This Marketing Exec Shut Down 90% of Their Content (& 5x’d Impact)
Publisert: 14.5.2025 -
Your Pre-AI Processes are USELESS | AI Rules For 2025
Publisert: 7.5.2025 -
Customer Experience Is Changing. Meet The Host Who’s Leading The Conversation.
Publisert: 23.4.2025 -
How to Setup AI Agents That Your Customers Will Love
Publisert: 16.4.2025 -
The Art of Conversation Design for AI Agents
Publisert: 9.4.2025 -
The Big AI Lie & Why You Still Don’t Feel Ready
Publisert: 2.4.2025 -
AI Agents Explained: Build a Digital Workforce That Works 24/7
Publisert: 24.3.2025 -
5 Customer Success Trends You Can’t Ignore in 2025
Publisert: 19.3.2025 -
Accenture Lead Explains Why Customers Are Leaving non-AI Companies
Publisert: 12.3.2025 -
Why Some Brands Become Movements (and Others Don’t)
Publisert: 5.3.2025 -
LA Fires Exposed a Harsh Customer Service Truth
Publisert: 26.2.2025 -
This One Thing Will Generate 400% More Customer Data
Publisert: 19.2.2025 -
Stop Guessing! Win Customers Through Data AND Emotion
Publisert: 12.2.2025 -
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)
Publisert: 5.2.2025
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
