Experience Matters

31 Episoder

1. A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

   Publisert: 29.6.2023
2. Accelerated CX Innovation: Aaron Eden of Intuit

   Publisert: 13.6.2023
3. Embracing Voice of Customer: Jenny Dempsey

   Publisert: 16.5.2023
4. A Contagious CX Energy: Octavius Rubby

   Publisert: 18.4.2023
5. The Growth Experience: Jonathan Shroyer of Arise

   Publisert: 4.4.2023
6. The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

   Publisert: 21.3.2023
7. Bringing The Pieces Together: Tanya Thomas of Experian

   Publisert: 10.2.2023
8. The Player Experience Episode: Dylan Servantes of Hit Factor

   Publisert: 31.1.2023
9. Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

   Publisert: 10.1.2023
10. The Experience Ecosystem: Embracing It All

    Publisert: 8.12.2022
11. Episode 009: 5 Tactical Strategies to Elevate CX Now

    Publisert: 9.2.2022
12. Episode 008: Navigating The Arise Acquisition- What's next?

    Publisert: 13.12.2021
13. Episode 007: We have big news!

    Publisert: 29.11.2021
14. Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

    Publisert: 15.7.2021
15. Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson

    Publisert: 24.6.2021
16. Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

    Publisert: 10.6.2021
17. Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

    Publisert: 14.5.2021
18. Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

    Publisert: 29.4.2021
19. Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt

    Publisert: 15.4.2021
20. The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce

    Publisert: 19.11.2020