Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results. I am your host, Nate Brown, and in this episode I am joined by the Head of Customer Experience at Mid-Day Squares, Joanna Dos Santos, and John Pompei Chief Customer Officer at Officium Labs. In today’s episode, we talk about how to embed customer centricity in the startup of any company from the very beginning. Let’s work together to make experiences that matter!