Experience Action
En podkast av Jeannie Walters, CCXP - Tirsdager
113 Episoder
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Employee Experience ROI
Publisert: 26.7.2023 -
Investigating Customer Experiences
Publisert: 18.7.2023 -
More than NPS
Publisert: 11.7.2023 -
Measuring and Communicating Improvements
Publisert: 27.6.2023 -
Shift Siloed CX To Connected CX
Publisert: 20.6.2023 -
CX Tech Tool Talk
Publisert: 13.6.2023 -
Step into CX Leadership
Publisert: 6.6.2023 -
The Case of Missing CX
Publisert: 30.5.2023 -
Get that CX Job!
Publisert: 23.5.2023 -
Be a Lifelong CX Learner
Publisert: 16.5.2023 -
Getting Data Right
Publisert: 9.5.2023 -
Starbucks CEO in the Store
Publisert: 2.5.2023 -
Is my CX Role In Jeopardy?
Publisert: 25.4.2023 -
Innovate with CX
Publisert: 18.4.2023 -
Overcoming Imposter Syndrome in CX Careers
Publisert: 11.4.2023 -
What's a Service Code and How Do We Use It?
Publisert: 4.4.2023 -
Journey Mapping - What's Next!?
Publisert: 28.3.2023 -
CX Budget for Growing Businesses
Publisert: 21.3.2023 -
WHY Align CX with Business Goals?
Publisert: 14.3.2023 -
CX and EX At Once
Publisert: 7.3.2023
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
