Experience Action
En podkast av Jeannie Walters, CCXP - Tirsdager
113 Episoder
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CX Pulse Check - June 2024
Publisert: 4.6.2024 -
Setting Clear and Actionable Customer Experience Goals
Publisert: 28.5.2024 -
Sharing Feedback with Everyone
Publisert: 21.5.2024 -
Gaining Frontline Buy-In
Publisert: 14.5.2024 -
CX Pulse Check - April/May 2024
Publisert: 7.5.2024 -
Elevating the Event Venue Experience
Publisert: 30.4.2024 -
Strategically Addressing Low-Volume Customer Concerns
Publisert: 23.4.2024 -
Customer-Facing Employees and CX Buy-In
Publisert: 9.4.2024 -
Must-Haves for Successful CX Programs
Publisert: 2.4.2024 -
CX Pulse Check - March 2024
Publisert: 26.3.2024 -
Balancing Policy with Personalized Experiences
Publisert: 19.3.2024 -
When Loyalty Programs Go Wrong
Publisert: 12.3.2024 -
Those Needy Customers!!
Publisert: 5.3.2024 -
CX Pulse Check - February 2024
Publisert: 27.2.2024 -
How Much Data Is Too Much?
Publisert: 20.2.2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Publisert: 13.2.2024 -
Right and Wrong Ways to Use AI in CX
Publisert: 6.2.2024 -
CX Pulse Check - January 2024
Publisert: 30.1.2024 -
How Do You Balance Innovation and Simplicity?
Publisert: 23.1.2024 -
What Influences All Leaders To Care About Customer Experience?
Publisert: 16.1.2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
