CX Files
En podkast av Mark Hillary and Peter Ryan - Torsdager
369 Episoder
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Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX
Publisert: 15.2.2019 -
Steve Morrell - ContactBabel
Publisert: 8.2.2019 -
Patrick O'Brien, GlobalData Retail - Retail and CX in 2019
Publisert: 1.2.2019 -
Loren Moss, Unido Digital - Demographics and CX Channels
Publisert: 25.1.2019 -
Vit Horky - Customer Service In The Transhuman Age
Publisert: 18.1.2019 -
Mark Angus - CXOutsourcers
Publisert: 17.1.2019 -
Jens Butler - Tech Research Asia
Publisert: 11.1.2019 -
Melissa O'Brien - HfS Research
Publisert: 4.1.2019 -
Peter Ryan - Ryan Strategic Advisory (CX in 2019)
Publisert: 28.12.2018 -
Steve Weston - SK Weston & Co
Publisert: 21.12.2018 -
Andrei Lepeyev - IBA Group
Publisert: 14.12.2018 -
Stefan Osthaus - experience5
Publisert: 7.12.2018 -
Jim Farnsworth - SYKES
Publisert: 30.11.2018 -
Graham Brown - HGS
Publisert: 23.11.2018 -
Traci Freeman - Believe Consulting
Publisert: 18.11.2018 -
Yoni Epstein - itelbpo
Publisert: 10.11.2018 -
Morris Pentel - The CX Foundation
Publisert: 2.11.2018 -
Thomas Reby - Google
Publisert: 26.10.2018 -
Giovanni Tavani - Royal Canin
Publisert: 19.10.2018 -
Stephen Loynd - Frost & Sullivan
Publisert: 12.10.2018
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
