CX Files
En podkast av Mark Hillary and Peter Ryan - Torsdager
369 Episoder
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Ved Sen - TCS - Digital Strategy, CX, and Innovation
Publisert: 28.6.2019 -
Evan Jones - Harambee - How CX Can Create Employment
Publisert: 21.6.2019 -
Shai Berger - Fonolo - Managing Call-Backs
Publisert: 14.6.2019 -
Rod Jones - The 5 Common CX Operational Challenges
Publisert: 7.6.2019 -
Srikanth Iyengar - Conduent - Evolution Of Modern CX
Publisert: 31.5.2019 -
Steve Jones - Capgemini - Using Data For CX Insights
Publisert: 24.5.2019 -
Mark Davies - PA Consulting on Customer 4.0
Publisert: 17.5.2019 -
Christine Bardwell - Oracle - An Omnichannel Future For CX
Publisert: 10.5.2019 -
Sarah Metcalfe - EX, CX, And Great Managers
Publisert: 3.5.2019 -
Amit Shankardass - Digital vs Human CX
Publisert: 26.4.2019 -
Vadim Anikanov - Smart Speakers Alexa/Home/Siri
Publisert: 18.4.2019 -
Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019
Publisert: 12.4.2019 -
Ed Thomas - GlobalData - AI and CX
Publisert: 5.4.2019 -
Miya Knights - Amazon and Retail
Publisert: 29.3.2019 -
Peter Ryan - 2019 Front Office BPO Omnibus Survey Results
Publisert: 25.3.2019 -
Maxine Holt - Ovum - Cybersecurity
Publisert: 22.3.2019 -
David Rumble - gobeyond - offshoring
Publisert: 15.3.2019 -
Nuno Horta - Grupo Ageas
Publisert: 8.3.2019 -
Tamar Ravelli - Talingual
Publisert: 1.3.2019 -
Mike Havard - Ember Group
Publisert: 22.2.2019
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.