369 Episoder

  1. Ved Sen - TCS - Digital Strategy, CX, and Innovation

    Publisert: 28.6.2019
  2. Evan Jones - Harambee - How CX Can Create Employment

    Publisert: 21.6.2019
  3. Shai Berger - Fonolo - Managing Call-Backs

    Publisert: 14.6.2019
  4. Rod Jones - The 5 Common CX Operational Challenges

    Publisert: 7.6.2019
  5. Srikanth Iyengar - Conduent - Evolution Of Modern CX

    Publisert: 31.5.2019
  6. Steve Jones - Capgemini - Using Data For CX Insights

    Publisert: 24.5.2019
  7. Mark Davies - PA Consulting on Customer 4.0

    Publisert: 17.5.2019
  8. Christine Bardwell - Oracle - An Omnichannel Future For CX

    Publisert: 10.5.2019
  9. Sarah Metcalfe - EX, CX, And Great Managers

    Publisert: 3.5.2019
  10. Amit Shankardass - Digital vs Human CX

    Publisert: 26.4.2019
  11. Vadim Anikanov - Smart Speakers Alexa/Home/Siri

    Publisert: 18.4.2019
  12. Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019

    Publisert: 12.4.2019
  13. Ed Thomas - GlobalData - AI and CX

    Publisert: 5.4.2019
  14. Miya Knights - Amazon and Retail

    Publisert: 29.3.2019
  15. Peter Ryan - 2019 Front Office BPO Omnibus Survey Results

    Publisert: 25.3.2019
  16. Maxine Holt - Ovum - Cybersecurity

    Publisert: 22.3.2019
  17. David Rumble - gobeyond - offshoring

    Publisert: 15.3.2019
  18. Nuno Horta - Grupo Ageas

    Publisert: 8.3.2019
  19. Tamar Ravelli - Talingual

    Publisert: 1.3.2019
  20. Mike Havard - Ember Group

    Publisert: 22.2.2019

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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