CX Files

369 Episoder

1. Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX

   Publisert: 21.10.2021
2. Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX

   Publisert: 14.10.2021
3. Tijana Dmitrovic - Contact Service - How To Build A Career In CX

   Publisert: 7.10.2021
4. Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX

   Publisert: 30.9.2021
5. Jo Causon - ICS - Building Back With Better CX

   Publisert: 23.9.2021
6. Mark Trimble - Powerland - CX And The Cloud

   Publisert: 16.9.2021
7. Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO

   Publisert: 9.9.2021
8. Greg Murphy - Instanda - CX And Insurance In The Cloud

   Publisert: 2.9.2021
9. Gareth Richards - Help With My Visa! - Travel CX After The Pandemic

   Publisert: 26.8.2021
10. Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?

    Publisert: 19.8.2021
11. Tom Doran - Bupa - WFH CX Strategy Before And After Covid

    Publisert: 12.8.2021
12. Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!

    Publisert: 5.8.2021
13. Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional

    Publisert: 29.7.2021
14. Richard Farrand - Conduent - Designing And Transforming For Great CX

    Publisert: 22.7.2021
15. SPECIAL EDITION: Violence In South Africa

    Publisert: 16.7.2021
16. Huw Davies - Ozone API - Can Open Banking Improve Bank CX?

    Publisert: 15.7.2021
17. Numrah Irfan - WatServ - Building Back Better With The Cloud

    Publisert: 8.7.2021
18. Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    Publisert: 1.7.2021
19. GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products

    Publisert: 25.6.2021
20. Victor Pereda - Nearsol - How To Implement A New Contact Center

    Publisert: 17.6.2021