CX Files
En podkast av Mark Hillary and Peter Ryan - Torsdager
369 Episoder
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Alex Mead - Who Decides On Who Is Really A CX Guru?
Publisert: 10.6.2021 -
Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales
Publisert: 3.6.2021 -
Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay
Publisert: 27.5.2021 -
Jeff Pappas - ESRP - Where Should You Locate A Contact Center?
Publisert: 20.5.2021 -
Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional
Publisert: 14.5.2021 -
Miya Knights - Retail And CX In The Post-Pandemic Next Normal
Publisert: 7.5.2021 -
WFH: Securing The Future For Your Organization
Publisert: 30.4.2021 -
Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!
Publisert: 23.4.2021 -
Tugs Smith - ATAC Inc - The Value Of WFH Certification
Publisert: 16.4.2021 -
Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results
Publisert: 8.4.2021 -
Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty
Publisert: 1.4.2021 -
Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid
Publisert: 26.3.2021 -
Rob van Herpen : 5CA : How WFH Will Evolve In 2021
Publisert: 19.3.2021 -
Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX
Publisert: 12.3.2021 -
Discussion: Where Are The Emerging BPO Destinations In 2021?
Publisert: 5.3.2021 -
Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?
Publisert: 26.2.2021 -
Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?
Publisert: 19.2.2021 -
William Carson : Ascensos : Retail And CX - Is The Future Phygital?
Publisert: 12.2.2021 -
Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors
Publisert: 5.2.2021 -
Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH
Publisert: 29.1.2021
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
