THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
-
The Big Miss – How Businesses overlook the value of emotions with Zhecho Dobrev
Publisert: 7.11.2022 -
The intersection between CX and EX with Bill Staikos
Publisert: 31.10.2022 -
Social Selling with Tim Hughes
Publisert: 24.10.2022 -
OKR: Objectives and Key Results with Carsten Ley
Publisert: 17.10.2022 -
Be Your Team's Hero with Adam Toporek
Publisert: 10.10.2022 -
Journey to Centricity with Ilenia Vidili
Publisert: 3.10.2022 -
Diversity and Inclusion in Customer Experience with Rebecca Brown
Publisert: 26.9.2022 -
The CX Centric Maturity Assessment with Jonathan Daniels
Publisert: 19.9.2022 -
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
Publisert: 12.9.2022 -
Continuous Education in Customer Experience with Ricky Harris
Publisert: 5.9.2022 -
The Magic of Disney World with Dennis Snow
Publisert: 29.8.2022 -
Operational Excellence with Marianne Rutz
Publisert: 22.8.2022 -
Built to Win with Annette Franz
Publisert: 15.8.2022 -
Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana
Publisert: 8.8.2022 -
The Phygital Consumer with Bruno Guimarães
Publisert: 1.8.2022 -
Value for Customers with Maxie Schmidt
Publisert: 25.7.2022 -
Holistic Experiences with Miles C. Thomas
Publisert: 18.7.2022 -
Who is the CX Goalkeeper? with Dennis Wakabayashi
Publisert: 11.7.2022 -
Emotional Intelligence with Sandra Thompson
Publisert: 4.7.2022 -
What changed and what did not change in CX with Rick Denton
Publisert: 27.6.2022
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
