THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
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Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)
Publisert: 27.3.2023 -
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
Publisert: 20.3.2023 -
Seeking The Frictionless Organization with Bill Price and David Jaffe
Publisert: 13.3.2023 -
Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
Publisert: 6.3.2023 -
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
Publisert: 27.2.2023 -
Orchestrating Customer Experience in Business with Sergio Rossini
Publisert: 20.2.2023 -
Orchestrating Customer Experience in Business with Mark Slatin
Publisert: 13.2.2023 -
Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3
Publisert: 6.2.2023 -
Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3
Publisert: 30.1.2023 -
Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3
Publisert: 23.1.2023 -
Machine Customer with James Dodkins
Publisert: 16.1.2023 -
Digital Transformation with Francesco Brenna
Publisert: 9.1.2023 -
A Complaint Is a Gift with Janelle Barlow
Publisert: 2.1.2023 -
The New Customer Experience Management with Ivo Yorgov
Publisert: 26.12.2022 -
Customers know that you suck with Debbie Levitt
Publisert: 19.12.2022 -
Hospitality with Alec Dalton
Publisert: 12.12.2022 -
Brand Experience with Deirdre Martin
Publisert: 5.12.2022 -
Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102
Publisert: 28.11.2022 -
The Experience Economy with Joe Pine
Publisert: 21.11.2022 -
Customer Science with Colin Shaw
Publisert: 14.11.2022
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
