THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
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How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff
Publisert: 20.6.2022 -
Digital Customer Service with Rick DeLisi
Publisert: 13.6.2022 -
The Customer Experience Landscape with Ozkan Demir
Publisert: 6.6.2022 -
Leadership with Neil Skehel - CEO & Founder Awards International
Publisert: 30.5.2022 -
Blending Feng Shui Principles with Business & Personal needs with Claire Boscq
Publisert: 23.5.2022 -
Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer
Publisert: 16.5.2022 -
Delivering WOW Through Service with Ryo Zsun from Zappos
Publisert: 9.5.2022 -
The Experiences of a CX Legend with Faran Niaz
Publisert: 2.5.2022 -
The Role of CX Professionals with Alex Mead
Publisert: 25.4.2022 -
Uplifting Service with Ron Kaufman - Second Half
Publisert: 18.4.2022 -
Uplifting Service with Ron Kaufman - First Half
Publisert: 11.4.2022 -
Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO
Publisert: 4.4.2022 -
The Impact of CX on Business with Petko Tinchev
Publisert: 28.3.2022 -
Leadership and Trust with Dr. Brian Harman
Publisert: 21.3.2022 -
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
Publisert: 14.3.2022 -
CX foundation and Leadership with Jeannie Walters
Publisert: 7.3.2022 -
The Dark Side of Customer Experience with Michael Bartlett - Second Half
Publisert: 28.2.2022 -
The Dark Side of Customer Experience with Michael Bartlett - First Half
Publisert: 21.2.2022 -
Women in CX: an outstanding highly committed community - E61 with Clare Muscutt
Publisert: 14.2.2022 -
The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half
Publisert: 7.2.2022
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
