THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
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The Future of Aged Care: How Ohana is Changing Home Healthcare
Publisert: 2.6.2025 -
Revisited: Never Lose an Employee Again with Joey Coleman
Publisert: 26.5.2025 -
YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
Publisert: 19.5.2025 -
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Publisert: 12.5.2025 -
Workforce Management in the Digital Age
Publisert: 5.5.2025 -
Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
Publisert: 28.4.2025 -
The CX Leadership Blueprint: Build It Right from Day One
Publisert: 21.4.2025 -
The Disney Magic: Lessons Every Business Can Use Today
Publisert: 14.4.2025 -
The Way of Working Changed: Building Human-Centered Companies
Publisert: 7.4.2025 -
The AI-Powered Data Revolution: What Leaders Need to Know
Publisert: 31.3.2025 -
The REAL Top CX Predictions for 2025
Publisert: 24.3.2025 -
Best Of: Pioneering CX Leadership: Karl Sharicz's Journey
Publisert: 17.3.2025 -
Highlight: Leading with Data and Harnessing AI with Jim Iyoob
Publisert: 10.3.2025 -
Transforming Digital Insurance Space with CX
Publisert: 3.3.2025 -
Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Publisert: 24.2.2025 -
Innovate or Die: Why Proactive Service is Key to Lasting Success
Publisert: 17.2.2025 -
HIGHLIGHT: Strategy for Sustainable Growth
Publisert: 11.2.2025 -
Creating Workplaces Where People Thrive: A New Approach to Wellbeing
Publisert: 3.2.2025 -
HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
Publisert: 27.1.2025 -
PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES
Publisert: 20.1.2025
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
