THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
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REPLAY: Humanizing Customer Service with Alex Mead
Publisert: 13.1.2025 -
THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE
Publisert: 6.1.2025 -
CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS
Publisert: 30.12.2024 -
MACHINE CUSTOMERS ARE COMING
Publisert: 23.12.2024 -
THE CUSTOMER CULTURE IMPERATIVE
Publisert: 16.12.2024 -
GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS
Publisert: 9.12.2024 -
How To Transform Data Into Insights
Publisert: 2.12.2024 -
Unveiling The Insights Narrator: Extracting Gold from Data
Publisert: 25.11.2024 -
The Future Of AI In Contact Canters And Its Effect On The Customer Experience
Publisert: 18.11.2024 -
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
Publisert: 11.11.2024 -
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
Publisert: 4.11.2024 -
The Skills Gap
Publisert: 28.10.2024 -
Harnessing the power of Emotional Intelligence in CX
Publisert: 21.10.2024 -
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
Publisert: 14.10.2024 -
Stop Engaging Employees: Start Making Work More Human
Publisert: 7.10.2024 -
Winning Leadership Buy-In: Aligning CX with Business Goals
Publisert: 30.9.2024 -
Brand Love: Why It Matters and How to Grow It
Publisert: 23.9.2024 -
Shaping the Future: AI and Innovation at MoveXM
Publisert: 16.9.2024 -
Behind the Pixels: Creative Strategies to Excel in Business
Publisert: 9.9.2024 -
Rethinking the Role of Customer Experience with Maxie Schmidt
Publisert: 2.9.2024
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
