CSM Practice - The Customer Success Podcast

127 Episoder

1. Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction

   Publisert: 26.1.2024
2. Strategies for Choosing the Right Customer Success Metrics

   Publisert: 19.1.2024
3. Streamlining and Scaling Customer Success with Customer Hubs

   Publisert: 12.1.2024
4. Service Offer Creation and Go-To-Market Strategies for Success

   Publisert: 5.1.2024
5. Proving the Value of Customer Success: An ROI Approach

   Publisert: 29.12.2023
6. How to increase product adoption!

   Publisert: 22.12.2023
7. The Dos and Don'ts of Getting Customer Feedback

   Publisert: 15.12.2023
8. From Good to Great: Elevating Your CSM Customer Conversations with AI

   Publisert: 8.12.2023
9. How to Deliver an Executive Business Review!

   Publisert: 1.12.2023
10. How to Scale Customer Services After a MERGER and ACQUISITION

    Publisert: 24.11.2023
11. Unlocking the Secrets of Partner Success KPIs

    Publisert: 18.11.2023
12. Creating a Global-wide Partner Success Program

    Publisert: 15.11.2023
13. How to establish a Partner Success Program

    Publisert: 10.11.2023
14. When your Company moves From On Premise to SaaS – The Customer Success Playbook

    Publisert: 3.11.2023
15. How to elevate your customer relationship strategy!

    Publisert: 27.10.2023
16. Forming an Award Winning 🏆 Customer Success team!

    Publisert: 20.10.2023
17. Setting up a CSM team for International Regions

    Publisert: 7.10.2023
18. Winning The Customer Success Manager of the Year 🏆

    Publisert: 29.9.2023
19. From a Rookie CSM to an Award Winning CSM Director in less than 18 months!

    Publisert: 16.9.2023
20. The Difference Between QBR and EBR

    Publisert: 1.9.2023