CSM Practice - The Customer Success Podcast
En podkast av Irit Eizips & CSM Practice - Fredager
Kategorier:
111 Episoder
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Secrets to Smooth Renewals and Driving Upsell Opportunities
Publisert: 29.11.2024 -
Why Every CEO Needs to Understand Customer Success!
Publisert: 22.11.2024 -
Optimizing Cross-Functional Customer Success Processes
Publisert: 15.11.2024 -
Renewal Automation Leads to 15-Point Improvement in Retention Rate
Publisert: 8.11.2024 -
Future of Customer Success: CEO Perspective on Metrics and Investments
Publisert: 1.11.2024 -
Boosting CSM Efficiency Through Centralized Data Management
Publisert: 25.10.2024 -
Increase Renewal Probability by 30% with Customer Health Scores!
Publisert: 18.10.2024 -
Reduce Churn by 15% with This Simple Approach!
Publisert: 11.10.2024 -
Transforming Careers From Zero Experience to Successful CSM
Publisert: 4.10.2024 -
Tips and Tricks for Reducing Customer Churn
Publisert: 27.9.2024 -
IMPROVE Customer Surveys and INCREASE Survey Response Rates
Publisert: 20.9.2024 -
How Alex Turkovic Built a Digital Customer Success Team
Publisert: 13.9.2024 -
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Publisert: 6.9.2024 -
How to Become a Value-Driven CSM
Publisert: 31.8.2024 -
Why You Need to Implement a Customer Champion Program!!
Publisert: 23.8.2024 -
Achieving 120% NRR with the OGSMT Framework
Publisert: 16.8.2024 -
Elevating Net Retention Rate with Capability Adoption Scores
Publisert: 9.8.2024 -
Strategic Insights into the CSM Pooled Model
Publisert: 2.8.2024 -
TAM vs CSM: Navigating Customer Success Roles
Publisert: 26.7.2024 -
Should we merge CS and Support roles?
Publisert: 19.7.2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
