Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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365: Lisa Ryan, Having An Attitude For Gratitude
Publisert: 16.4.2019 -
364: Culture Lessons From The Podcast
Publisert: 9.4.2019 -
363: Technology Lessons from the Podcast
Publisert: 2.4.2019 -
362: Bourbon Cast #2
Publisert: 26.3.2019 -
361: Ryan Minton, Thanks For Coming In Today
Publisert: 19.3.2019 -
360: The Airport Customer Experience
Publisert: 12.3.2019 -
359: Steve Woodruff, What Makes You Distinct?
Publisert: 5.3.2019 -
358: Customer Service Blueprinting: Jeannie's New Course
Publisert: 26.2.2019 -
357: Thomas Hollmann, Customer Experience Education
Publisert: 19.2.2019 -
356: Will Chatbots Be Everywhere?
Publisert: 12.2.2019 -
355: Lisa Ford, Customer Service Excellence
Publisert: 5.2.2019 -
354: Are you neglecting key moments in the customer journey?
Publisert: 29.1.2019 -
353: Scott McKain, Make Your Organization Iconic
Publisert: 24.1.2019 -
352: Keeping Knowledge When Superstars Leave
Publisert: 15.1.2019 -
351: Mark Sanborn, Extraordinary Leadership
Publisert: 8.1.2019 -
350: New Year's Resolutions
Publisert: 4.1.2019 -
349: Mark Colgate, The Science of Service
Publisert: 19.12.2018 -
348: Predictions for 2019
Publisert: 28.11.2018 -
347: Jay Baer, Talk Triggers
Publisert: 21.11.2018 -
346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
Publisert: 14.11.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
