Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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385: Bill Guertin, The Fan Experience
Publisert: 3.9.2019 -
384: Your Customer's Ecosystem
Publisert: 27.8.2019 -
383: Engaging Your Superfans
Publisert: 20.8.2019 -
382: When Acronyms Escape
Publisert: 13.8.2019 -
381: Julie Ann Sullivan: Catalysts of Culture
Publisert: 6.8.2019 -
380: Bourbon Summit #3
Publisert: 30.7.2019 -
379: Allen Adamson, Shift Ahead
Publisert: 23.7.2019 -
378: The Phrase that Kills CX
Publisert: 16.7.2019 -
377: Karen Jaw-Madson, Design of Work Experience
Publisert: 9.7.2019 -
376: 5 Steps To Close The Loop With Customers
Publisert: 2.7.2019 -
375: Leena Rinne, A Fellow Code Cracker
Publisert: 25.6.2019 -
374: What's More Personal: Twitter or a Phone Call?
Publisert: 18.6.2019 -
373: Barry Kirk, A Framework for Customer Loyalty
Publisert: 11.6.2019 -
372: Are Experience Rewards the New Loyalty Programs?
Publisert: 4.6.2019 -
371: Louis Carter, Emotional Connectedness
Publisert: 28.5.2019 -
370: How Delta Airlines Encourages Direct Employee Appreciation
Publisert: 20.5.2019 -
369: Jeff Gothelf, Thinking About Design
Publisert: 13.5.2019 -
368: When Customer Service Is a Scam
Publisert: 7.5.2019 -
367: Lee Smith, Putting Fuel Behind Your Sales
Publisert: 30.4.2019 -
366: Can People Connect to Avatars?
Publisert: 23.4.2019
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
