Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
-
345: Understanding the Peak-End Rule
Publisert: 6.11.2018 -
344: Shaun Belding, The Journey to Wow
Publisert: 30.10.2018 -
343: Are Subscription Boxes Filled with Data Gold?
Publisert: 23.10.2018 -
342: Ruben Ocampo, Service Design
Publisert: 16.10.2018 -
341: Is Word of Mouse Getting Less Important?
Publisert: 9.10.2018 -
340: Marti Konstant, the Agile Careerist
Publisert: 2.10.2018 -
339: Customer Journey Mapping is Not One Size Fits All
Publisert: 25.9.2018 -
338: Danny Schuman, The Worst Business Model
Publisert: 18.9.2018 -
337: Is Chat Better than Phone for Customer Service?
Publisert: 11.9.2018 -
336: Joshua March, Social Media Messaging
Publisert: 4.9.2018 -
335: Do You have a Purchase or Usage Brand?
Publisert: 28.8.2018 -
334: Melissa Agnes, Preparing for Crisis
Publisert: 21.8.2018 -
333: Don't Make Assumptions About Your Customer's Journey
Publisert: 14.8.2018 -
332: Alan Schaefer: Banding Together
Publisert: 7.8.2018 -
331: There’s No One Way to Do Customer Experience
Publisert: 31.7.2018 -
330: Jess Pettitt, Good Enough NOW
Publisert: 24.7.2018 -
329: Be a Customer Experience Change Agent
Publisert: 17.7.2018 -
328: Customer Service Phrases that Are a Problem
Publisert: 10.7.2018 -
327: Jeff Toister, Service Culture
Publisert: 3.7.2018 -
326: Succeeding with Difficult Customers
Publisert: 26.6.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
