Crack the Customer Code
En podkast av Adam and Jeannie - Tirsdager
509 Episoder
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464: Theodora Lau
Publisert: 31.8.2021 -
463: Pronouns and How to Use Them
Publisert: 24.8.2021 -
462: Shep Hyken
Publisert: 17.8.2021 -
461: How Customer Experience Management Has Changed
Publisert: 10.8.2021 -
460: Alison Lichtenstein, Who Is the Media's Customer? CX at Dow Jones
Publisert: 3.8.2021 -
459: Season Intro
Publisert: 2.8.2021 -
458: Bourbon Summit, Season Finale
Publisert: 30.4.2021 -
457: Tom Karinshak, Navigating Change at Comcast
Publisert: 27.4.2021 -
456: Ovetta Sampson, Empowerment Through Design
Publisert: 20.4.2021 -
455: Riaz Raihan, Improving CX with AI
Publisert: 13.4.2021 -
454: The War Between Efficiency and Experience
Publisert: 6.4.2021 -
453: Chip Bell, Your Customer's Imagination
Publisert: 30.3.2021 -
452: The Customer Experience Goalposts Keep Moving
Publisert: 23.3.2021 -
451: Ramon Ray, Small Business Experience
Publisert: 16.3.2021 -
450: Gain Insights Through Community
Publisert: 9.3.2021 -
449: Ross Wainwright, Alida: Truth in Action
Publisert: 2.3.2021 -
448: How Will Consumer Sentiment Affect CX in 2021?
Publisert: 23.2.2021 -
447: Steven Van Belleghem, The Offer You Can't Refuse
Publisert: 16.2.2021 -
446: Digital Customer Behavior
Publisert: 9.2.2021 -
445: Christine Rimer, Learning from the Data
Publisert: 2.2.2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
